Terms and Conditions

Terms Of Use:

The ticket or card holder agrees to adhere to the terms and conditions outlined in VIP Attractions’ Terms and Conditions Policy. VIP Attractions operates lounges including Club Mobay at Sangster International Airport in Montego Bay, Jamaica, and Club Kingston at Norman Manley International Airport in Kingston, Jamaica.

Club Mobay and Club Kingston, herein referred to as “the lounge” will apply the following terms and conditions to its guests holding approved and accepted membership cards or tickets specifically sold for lounge access:

  • An administrative fee is applicable to all refunds and cancellations.
  • Cancellations received up to 48 hours prior to travel are entitled to a refund, less applicable administrative fees. 
  • For Groups: Cancellations received up to 48 hours prior to travel are entitled to a refund, less applicable administrative fees 
  • VIP Attractions tickets are valid for a single use and admits one person only. A separate ticket is required for each passenger. 
  • All ticket prices include Jamaican General Consumption Tax (G.C.T). 
  • VIP Attractions reserves the right to restrict access to designated lounges within Club Mobay or Club Kingston as deemed necessary, without prior notice. VIP Attractions is not liable for any error, subsequent alterations or inconveniences. 
  • VIP Attractions reserves the right to admission to its lounges, taking into consideration health, safety, environmental, and security concerns within reasonable limits. We reserve the discretion to deny entry to individuals who violate these concerns. 
  • The VIP Attractions membership card is not transferable and may not be used by anyone other than the named card holder. The card is only valid when it has been signed by the named ticket holder/card holder and VIP Attractions membership is only valid until the expiration date shown on the card. 
  • Entry to a participating lounge will only be granted upon presentation of a valid VIP Attractions ticket or membership card. Payments for tickets are to be made prior to entering the lounge via one of our approved payment methods. Other forms of payment will not be accepted as a substitute. 
  • Access to our departure lounges is priced at US$23 for children aged 2-12 years old, while children below 2 years old enjoy complimentary access. We recommend contacting VIP Attractions before travel for any inquiries. Please note, children aged 12 years and under must always be accompanied by an adult in the lounge. 
  • Entry for adults to our lounge is priced at US$35 per person per visit when purchased in advance. Walk-up rates are subject to a premium charge. 
  • To guarantee lounge entry please ensure that you take your VIP Attractions entry ticket/booking confirmation/membership card/other accepted partner membership cards, passport and boarding pass with you. Lounge staff may take an imprint of the card to log and record your entry. Where applicable, the ticket holder/card holder must sign the log in compliance with lounge procedures. While it is the responsibility of the lounge staff to ensure a log is made of the VIP Attractions card, the ticket holder/card holder is responsible for ensuring the log correctly reflects their own usage. 
  • The administrators of VIP Attractions will make every effort to ensure the benefits and facilities are available as advertised, but VIP Attractions does not warrant, nor guarantee in any way, that said benefits and facilities will be available at the time of the ticket holder’s/card holder’s visit due to circumstances which may be outside the control of the management of the lounge. 
  • VIP Attractions is not liable for any losses incurred by the ticket or card holder arising from the provision or non-provision (in whole or in part) of any advertised benefits and facilities. Access may be restricted due to space constraints, at the discretion of management. Ownership of a ticket or card for lounge access does not guarantee entry. 
  • VIP Attractions has made every attempt to seek out a wide range of international membership card affiliations for individual cardholders to enjoy access to the lounge amenities. The Management of VIP Attractions cannot be held responsible for any such affiliates declining acceptance to partner with us for reasons of their own. Any such concerns are to be flagged with the manager on duty at VIP Attractions who will make every effort to pursue such relations with such card holders’ owners/management. 
  • Entry to the lounge is granted exclusively to ticket holders or card holders and their accompanying guests who can present a valid flight ticket for the same day of travel. Flight tickets must be accompanied by a valid boarding pass for a departing flight, applicable to outbound passengers only. 
  • It is the ticket holder’s/card holder’s responsibility to be aware of, and on time for, flight times, boarding gates and any other secondary information related to their flight. VIP Attractions has no contractual commitment to announce flights and VIP Attractions shall not be held liable for any direct or indirect loss resulting from any ticket holder/card holder failing to board their flights. 
  • Admittance to lounges is contingent upon ticket holders and card holders, including children, behaving and dressing in a manner that is orderly and appropriate. Users causing disturbance to others’ comfort may be required to leave the lounge facilities at the discretion of VIP Attractions. VIP Attractions is not responsible for any losses incurred by ticket holders or card holders if admission is denied or if they are asked to leave due to non-compliance with these terms and conditions. 
  • VIP Attractions cannot be held responsible for any disputes that may occur between the ticket holder/card holder and/or any guests in the lounge. All disputes must be settled directly and management reserves the right to ask such persons to leave the lounge. 
  • All facilities provided by the lounge, including toilets, spa, business center, bar, kids’ play area, and any other amenities, must be used with care. The ticket holder or card holder is responsible for any damage caused intentionally or due to negligence. Damages incurred are the responsibility of the ticket holder or card holder and must be settled directly with lounge staff. 
  • Complimentary usage of the lounge telephone is allowed for both local and international calls to  USA, Canada and UK Landlines. 
  • The provision of free alcoholic drinks (where permitted by local law) is at the discretion of the lounge management and may be limited per customer or unavailable in some instances. We reserve the right to refuse alcoholic beverages to anyone who appears to be intoxicated.  
  • Lost, stolen, or damaged VIP Attractions membership cards must be reported immediately to VIP Attractions. VIP Attractions will provide a replacement card at a cost to the cardholder. 
  • If a VIP Attractions card holder chooses to cancel or not renew their membership, the VIP Attractions membership card will become invalid as of the cancellation or expiry date. Any subsequent lounge visits made by a card holder using an invalid card will be considered an attempt to defraud VIP Attractions, and may be addressed at the discretion of the manager. The manager reserves the right to report instances of attempted fraud to the police. If membership is revoked due to the cancellation of the nominated payment card, VIP Attractions may pursue legal action to recover any outstanding payments.   
  • VIP Attractions reserves the right at any time, at its absolute discretion, and without prior notice to cancel a series of tickets issued or membership to VIP Attractions. Where applicable a proportional refund of the annual fee/enrolment fee (whichever was applicable at joining stage) will be made, provided revocation has not been made because of fraud by the ticket holder/card holder or any joint ticket holder/card holders. 
  • Membership renewals are at the discretion of VIP Attractions. VIP Attractions reserves the right to refuse membership based on prior experience with the applicant. 
  • To the fullest extent permitted by law, VIP Attractions assumes no responsibility for the actions of ticket holders or card holders while using any of our lounges. 
  • We welcome service animals and emotional support animals to our lounges. To ensure the comfort and safety of all guests, we ask that you adhere to our policies for traveling with animals: 
    • Service and emotional support animals must remain in their carriers and with their owners at all times. 
    • Animals are not permitted on furniture or in food service areas, buffet lines, bars, or other areas where food or drinks are being served, prepared, or consumed. 
    • We may designate a specific area for you and your service/emotional support animal. 
    • Please note there are no designated animal relief areas in the airport or our facilities. 
    • Animals must be clean, well-behaved, and under their owners’ control. 
    • Animals that bark, growl repeatedly, bite, become aggressive, or exhibit disruptive behavior will be asked to leave the lounge. 
    • We reserve the right to request removal of animals from the lounge at our discretion 
  • It is the responsibility of our valued customers to inform Club Kingston/Club Mobay of any changes or flight updates made to the original itinerary. Flight updates are accommodated based on space availability. If we are unable to accommodate your booking based on your updated flight, you will be issued a refund.
  • All correspondence should be directed to VIP Attractions, 24 Trafalgar Road, Kingston 10, Jamaica. Our email communication is open 24/7 and our telephone lines Monday to Sunday between 8 am and 6p.m. Email us at customercare@vipattractions.com or call 1876 619-1565 or USA/CA 1-954-837-6290. We endeavour to respond to all email enquiries within 48 hours of receipt.