Bookings can be made through our website or preferred Travel Agent. You may also email us at reservations@vipattractions.com, call our Customer Service Team on 1-876-619-1565, 1-876-381-0299, 1-876-618-3651-2, 1-954-837-6290 (USA/Canada), via Skype: vipattractions.reservations or our Online Chat between the hours of 7 AM and 7 PM Monday Fridays; except on weekends and public holidays, 8:30 AM to 5:30 PM.

Bookings can also be made via our Mobile App. To download please visit:

Google Play- https://play.google.com/store/apps/details?id=com.reliable.rlbapp

App Store-https://apps.apple.com/jp/app/reliable-lounge-bookings/id1352180887?l=en

N.B. All amendments must be communicated with VIP Attractions at least 48 hours prior to previously scheduled travel with URGENT in the subject field.

As far in advance of flight confirmation which is the most critical information required to complete a booking. We require a minimum of 48 hours prior to travel for arrival service.

The arrival service offers a more personalized experience and stronger coordination with immigration and your transportation provider as we try to take care of all the details once you arrive.

In fact, when compared to other airports the service costs an average of $125 whereas our price starts at $40.

No, these rates are different and are as follows

CLUB MOBAY

VIP Meet & Greet Arrival Service$50 per adult, $25 per child (2- 12 years old), Free for infant (under 2)

Departure Service

$33 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$83 per adult, $48 per child (2 - 12 years old), Free for infant (under 2)

CLUB KINGSTON

VIP Meet & Greet Arrival Service

$40 per adult, $20 per child (2 - 12 years old), Free for infant (under 2)

Departure Service

$33 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$73 per adult, $43 per child (2 - 12 years old), Free for infant (under 2)

We accept the following payment methods: Credit Cards Visa Card, Master Card, Discover Card and American Express Cards are all accepted for bookings made via our Customer Service Team

Phone: 1-876-619-1565 (Jamaica) 1-876-618-3651-2 (Jamaica) 1-876-381-0299 (Jamaica) 1-954-837-6290 (USA/Canada),

via Skype: vipattractions.reservations or our Online Chat.

Email: reservations@vipattractions.com or priority@vipattractions.com.

N.B Our website along with our Ticketing/Receptionist desk located at the airport currently does not accept American Express Card payments.

Our Ticketing/Receptionist desk at the airports only accept payment with a Debit or Credit card.

For bookings made online, your voucher will be sent to you via email on completion of booking. The voucher will be attached to the email in a PDF format which you must print and bring with you to the airport for validation against services received.

For bookings made directly with our reservations department, a confirmation letter will be sent to you via email on completion of booking.

You can now amend bookings via the embedded link located in the confirmation letters. You may also send us an email to reservations@vipattractions.com, call our Customer Service Team on 1-876-619-1565 or via Skype 1-954-837-6290 between the hours of 7 AM to 7 PM Monday to Friday; except on weekends and public holidays, 8:30 AM to 5:30 PM. N.B. All amendments must be communicated with VIP Attractions at least 48 hours prior to previously scheduled travel.

Cancellation received more than 48 hours prior travel is entitled to a refund less any applicable administrative fees

Booking cancellations require assistance from our customer care team, please contact them at reservations@vipattractions.com Cancellation fee applicable. For additional information on our cancellation policy visit http://www.vipattractions.com/page/cancellation-policy

We have partnered with several lounge card entities whereby on departures membership card holders are entitled to fast track, lounge access and amenities, this, however, is based on space availability.

On arrival to Sangsters International or the Norman Manley International Airport, cardholders may use their valid Lounge Partner membership card to gain access to our Arrivals Lounge ONLY. To see a listing of all our participating lounge membership card partners http://www.vipattractions.com/page/access-and-membership**Fast Track through Immigration and Customs upon island arrival is not applicable to Lounge Partner Cards. Additional charges may be applicable to their guests unless covered by the Terms and Conditions of the lounge card agreement.

Our amenities include but not limited to the following

Arrival:

*Personalized Meet & Greet

*Escort & Fast Track Access through immigration & Customs

*Assistance with luggage retrieval

*Access to arrival lounges

Departure:

*Fast Track Access through security

*Complimentary non-alcoholic & alcoholic beverages

*Complimentary snacks, tapas, sandwiches, fruits and more

For Club Mobay's menu, visit http://www.vipattractions.com/page/club-mobay-food-and-drink

For Club Kingston's menu, visit http://www.vipattractions.com/page/club-kingston-food-and-drink

*Complimentary Wi-Fi

*Cultural Exhibits

*Shower facility

*Complimentary international calls to United States, Canada & UK landline

Club Mobay Only:

*The Nook Business Centre

*Express spa treatment available at an additional cost

*Children's play area

Club Kingston Only:

*Conference room

CLUB MOBAY:

Arrival Lounge Mon-Sun: 06:00AM 08:00PM

Departure Lounge Mon-Sun: 04:00AM - 09:00PM

CLUB KINGSTON:

Departure Lounge Mon-Sun: 05:00AM - 08:00PM

Arrival Lounge Mon-Sun: 07:00AM - 07:00PM (Meet & Greet only)

**Opening Hours are subject to change. Contact us for more info

Club Mobay has a sound controlled children's playroom and a Teenage Gaming Room while Club Kingston has a Conference room.

The arrival service offers a more personalized experience and stronger coordination with immigration and your transportation provider as we try to take care of all the details once you arrive.

In fact, when compared to other airports the service costs an average of $125 whereas we charge $40.

No, but reservation is required.

CLUB MOBAY: Once you have disembarked the aircraft, an agent will be waiting at the end of the ramp at the Club Mobay Meeting Point with a personalized sign.

CLUB KINGSTON: Guests are met at the Jet bridge while disembarking the aircraft, an agent will be waiting with a personalized sign.

Currently Club Kingston is located at the Normal Manley International Airport and Club Mobay at the Donald Sangster's International Airport.

Club Mobay takes into account a personalized and pleasurable start & finish to your trip in the beautiful island of Jamaica. The arrivals lounge is one component of our Meet and Greet service which allows our guests to decompress before continuing to their resort.

Our personalized Meet and Greet service commences from the passengers disembarking the plane where they will be met by a dedicated professional, assisted with airport forms, receive fast track access through Immigration and Customs in addition to being assisted with luggage retrieval.

This expedited service allows each passenger to maximize their time spent in paradise. While waiting for their transfer, guests can utilize our Club Mobay arrival lounge where they can RELAX in comfort and true Jamaican hospitality; CONNECT with complimentary Wi-Fi or DISCOVER the wonders of Jamaica through our culturally-inspired snacks, music, local periodicals and arts.

Due to strict Federal Aviation Administration policies and guidelines, only designated airport officials are permitted to handle checked bags. From a customer service standpoint, Club Mobay/Kingston Agents are able to assist with the retrieval of our clients bags upon arrival to the island. It is the ultimate responsibility of the guests to monitor their bags at all times, including checking them in with the airlines upon island departure.

At present we do not offer a nanny service. However, we are currently exploring additional options that will offer our little VIP's specialized services within our lounges.

To assure the comfort of our guests with disabilities, Club Mobay/Club Kingston was thoughtfully designed to guarantee accessibility.

Designed with style and comfort in mind, our departure lounges feature an elevator, roll-in shower, spacious doorways, comfortable seating, tile floors and a bathroom stall with handrails by the toilet.

Upon your arrival, the VIP service experience is personalized and expedited in an effort to maximize our VIP's time in paradise.

You are escorted through the Immigration and Customs process, right through to our arrivals lounge to await your transportation, getting your vacation off to a great start.

On your departure however, to ensure you have a lasting impression of our island, we afford our guests the opportunity to browse and shop at their leisure in the airport's main departure terminal, therefore an escort service is subject to your request.

A VIP Representative will always be in close vicinity should you have any queries. Please be guided by the various signs directing you to the exclusive VIP Departure Lounge.

For the most updated safety protocols, please visit our Safety Protocol page www.vipattractions.com/page/safety-protocols

CLUB MOBAY:

Arrival Lounge Mon-Sun: 06:00AM 08:00PM

Departure Lounge Mon-Sun: 04:00AM - 09:00PM

CLUB KINGSTON:

Departure Lounge Mon-Sun: 05:00AM - 08:00PM

Arrival Lounge Mon-Sun: 07:00AM - 07:00PM (Meet & Greet only)

**Opening Hours are subject to change. Contact us for more info

Currently, Club Kingston has 1 arrival lounge while Club Mobay has 2 arrival lounges.

Club Kingston has one departure lounge and Club Mobay has one main departure lounge which is divided into five sub-lounge spaces (Sky Lounge, Lignum Vitae, Blue Mahoe Family Lounge, Doctor Bird and Xaymaca).

The ticket is valid for the day of travel, however, airport policy dictates that one normally waits a maximum of 3 hours before flight departure. As a result, a seat is blocked to cover that time frame.

The tickets are valid for the original booked travel date per the flight itinerary. If the flight was rescheduled and the lounge ticket was not used on the original day and date of intent, the lounge access is based on availability.

As a courtesy of appreciation for our clients patronage, dependent on space availability and the length of the delay, a time extension might be honored with the understanding that confirmed passengers with designated seat allotments are NOT impacted.

CLUB MOBAY:

Departure: $33 per adult when pre-booked ($35 at the airport) and $23 per child (2-12 years) Free for infant (under 2)

Arrival: $50 per adult and $25 per child (2-12 years) Free for infant (under 2)

Bundled Arrival and Departure service: $83 per adult and $48 per child (2-12 years)Free for infant (under 2)

CLUB KINGSTON:Departure:

$33 per adult and $23 per child (2-12 years) Free for infant (under 2)

Arrival: $40 per adult and $20 per child (2-12 years) Free for infant (under 2)

Bundled Arrival and Departure Service: $73 per adult and $43 per child (2-12 years) Free for infant (under 2)

If you need the assistance of a Wheelchair Attendant, we suggest consulting your airline in advance. We also ask that you make contact with our Reservations Department to inform our team so we are better able to assist you through the Meet and Greet process.

VIP Attractions, which operates Club Mobay and Club Kingston was established in 2011

We welcome service animals and emotional support animals. To ensure the comfort and safety of all of our guests, we ask that you please follow our policies for traveling with animals. Guidelines for Service & Emotional Support Animals: Service and emotional support animals are welcome in Lounges as long as they remain in their carriers and with their owners at all times.Service and emotional support animals are not permitted on furniture.

Likewise, we ask that owners do not bring their animals into food service areas, buffet lines, Bars and other areas where food or drinks are being served, prepared or consumed.We also may request that you sit in a designated area appointed by us with your service and/or emotional support animalPlease note that while service and emotional support animals are welcome, there are no facilities or designated animal relief areas in the airport when travelling or using our facilitiesService and emotional support animals must be clean, well-behaved, and under their owners control at all times.Service and emotional support animals that bark, growl repeatedly, bite, become aggressive or otherwise exhibit disruptive behavior will be removed from the lounge.We reserve the right to ask owners to remove animals from the lounge at our discretion.

CLUB MOBAY

VIP Meet & Greet Arrival Service$50 per adult, $25 per child (2- 12 years old), Free for infant (under 2)

Departure Service

$33 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$83 per adult, $48 per child (2 - 12 years old), Free for infant (under 2)

CLUB KINGSTON

VIP Meet & Greet Arrival Service

$40 per adult, $20 per child (2 - 12 years old), Free for infant (under 2)

Departure Service

$33 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$73 per adult, $43 per child (2 - 12 years old), Free for infant (under 2)

No, these rates are different and are as follows

CLUB MOBAY

VIP Meet & Greet Arrival Service$50 per adult, $25 per child (2- 12 years old), Free for infant (under 2)

Departure Service

$33 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$83 per adult, $48 per child (2 - 12 years old), Free for infant (under 2)

CLUB KINGSTON

VIP Meet & Greet Arrival Service

$40 per adult, $20 per child (2 - 12 years old), Free for infant (under 2)

Departure Service

$33 per adult, $23 per child (2 - 12 years old), Free for infant (under 2)

Bundle Service

$73 per adult, $43 per child (2 - 12 years old), Free for infant (under 2)

No, but reservation is required.

Club Mobay offers Mini Spa treatments at a minimal cost. Follow this link for more info http://www.vipattractions.com/page/mango-spa-club-mobay

Prices range from US$15 - $110.50 depending on the service/product selected and length of time the service is required.

Telecoms services include: Sim Card Purchases, Tablets Rentals, Phone Rentals & Data Plans and MiFi Rentals

Yes, we do have annual cards available. You can find more information by visiting this link http://www.vipattractions.com/page/corporate-vip-annual-card

The official currency of Jamaica is the Jamaican dollar. However, all major currencies are accepted at most hotels, resorts, spas, gift shops, tour desks, and other shops frequented by travellers .

Otherwise, visitors may change currency at Foreign Exchange Cambios (conveniently located in both the Arrival and Departure Halls at the airports) and or Banks.

Also, many shops will accept foreign currency, but the rate of exchange is subject to the discretion of the vendor

While tipping is not mandatory, tipping practices can vary depending upon the service received and is left up to the sole discretion of the guest experience.

For assistance with luggage handling it is recommended that you travel with small notes to tip Red Cap Porters at the airport; the current standard rate is US$1 per bag.

Yes, check-in with the airline is required.

Club Mobay/Kingston's services do not include airline check-in.

After our guests have successfully completed their respective airline check-in, we invite them to proceed to the Club Mobay/Kingston Fast Track where the VIP Departure Lounge Experience begins.

As Jamaica moves to become more environmentally friendly, our landing process is now paperless so you can easily complete your immigration and customs forms online to facilitate your entry into the island. Just go to http://c5online.pica.gov.jm/apply/ at any time before your travel to access the forms.

Departing Passengers required to check in at least 3 hours before scheduled departure time. Additional travel time to the airport should be considered.If link can be added her please also add Travel Advisory - Departing Passengers Jan 2023

Travel Advisory - Departing Passengers Jan 2023

Kindly also note the Safety Protocol Link is not currently working, kindly advise.