Frequently Asked Questions
BOOKINGS
Bookings can be made through our website using your Travel Agency Partner Code, Affiliate link or through your preferred Tour Operator.
You may also email us at reservations@vipattractions.com
Call our Customer Service Team on 1-876-619-1565, 1-876-381-0299, 1-876-630-1252- or 1-954-837-6290 (USA/Canada) or message us via our Online Chat between the hours of:
Monday – Fridays:
8:30 AM to 7:00 PM
Weekends and public holidays:
8:30 AM to 5:30 PM
N.B. All flight updates must be communicated to VIP Attractions via email at least 48 hours prior to previously scheduled travel with URGENT FLIGHT UPDATE in the subject field. Flight updates are accommodated based on space availability, provided guests with pre-existing bookings for your rescheduled time slot are not negatively impacted.
As far in advance as possible, or, as soon as you have flight confirmation, which is the most critical information required to complete a booking.
We require a minimum of 48 hours prior to travel for the arrival and bundled services, and at least 24 hours prior to travel for departure only service.
For bookings made online, your confirmation will be sent to you via email within 24 hours of completing the booking. The confirmation will be attached to the email in PDF format which you can print and bring with you to the airport for validation, or present a digital copy for review by our agent.
For bookings made directly with our reservations department, a confirmation letter will be sent to you via email within 24 hours of completing the booking.
All flight updates must be communicated to VIP Attractions via email at least 48 hours prior to previously scheduled travel with URGENT FLIGHT UPDATE in the subject field. Flight updates are accommodated based on space availability, provided guests with pre-existing bookings for your rescheduled time slot are not negatively impacted.
- You can also update your booking by clicking the link in your confirmation letter emailed to you at the time of booking
- Emailing an update to: priority@vipattractions.com with URGENT FLIGHT UPDATE in the subject field.
- Following the link on our website at https://booking.vipattractions.com/booking/get-update-link
- Telephone our Reservations Department at 1-876-619-1565, 1-876-381-0299, 1-876-630-1252, 1-954-837-6290 (USA/Canada)
- Messaging us via WhatsApp Messenger Monday- Friday 8:30 a.m. – 5:30 p.m. at 1-876-381-0299
- Cancellations received up to 48 hours prior to travel are entitled to a refund less any applicable administrative fees
- Commission claimed for partner bookings would not be valid for refunded bookings.
- Cancellation requests will only be confirmed when a cancellation order has been sent to the relevant email address and an acknowledgement email from reservations department has been received
If you have not received an acknowledgement email from the reservations department within 24 hours, please resubmit the cancellation order or telephone our Reservations Department at 1-876-619-1565, 1-876-381-0299, 1-876-630-1252, 1-954-837-6290 (USA/Canada) and provide the email ID number you would have received after sending your email request.
- Credit notes will only be issued on confirmed cancellations.
Booking Cancellations require assistance from our customer care team, please contact them at reservations@vipattractions.com; Cancellation fees are applicable. For additional information on our cancellation policy visit: Cancellation Policy
PARTNERS
All bookings are commissionable for Agents and Wholesalers/Travel Agents registered with our company. Commissions must hit a threshold of US$48 to qualify for pay out and must be requested via commissionspayable@vipattractions.com. Bookings must be utilized by guests before travel agents can receive commissions.
Commission payments are made monthly for each full priced adult and child booking. Payments are sent via cheque or wire transfer. You are also able to receive commission instantly by charging the net rate using your company’s credit card and charging the client the full rate. For additional information, you may contact us via email at commissionspayable@vipattractions.com
We have partnered with several lounge card entities whereby on departures membership card holders are entitled to priority lane access in security and immigrations, lounge access and amenities, this, however, is based on space availability.
Priority Pass membership cardholders are now able to pre-book our departure services in advance for a fee of US $5 per person. See VIP Membership for more details. for more details.
When travelling to Jamaica, on arrival to Sangster International Airport in Montego Bay, Priority Pass cardholders may use their membership card to gain access to our Arrivals Lounge ONLY. Admittance is based on space availability.
We extend complimentary access to all official JTB FAM groups for Departure Service only and a preferred rate on the Meet and Greet service. As you are aware, we are partners with the Jamaica Tourist Board which allows all FAMs to access our departure lounge and amenities based on space availability once the entire group can be accommodated, pre-arranged with the JTB and VIP Attractions Limited.
However, should you have another FAM group outside of this, we are happy to accommodate based on space availability. You may contact us via email at sales.team@vipattractions.com
A partner code is used to book our service on behalf of the client through our website. The partner is given the option to pay at the net rate using their company card or pay in full using the client’s card.
An affiliate link is used by the client to book through the agent’s website. Essentially, the link will direct the client to the VIP Attractions booking screen to complete the reservation. We are able to track all bookings coming through our partner’s affiliate link.
The registration process is completed online. To sign up, visit https://booking.vipattractions.com/partner-form or email our Sales Team for assistance at sales.team@vipattractions.com
The tour operator is responsible for paying commission for bookings made through their system.
Travel agent partners can access a special discounted rate/ industry rate for themselves and their companions using their IATA number. For further information you may also send us an email to sales.team@vipattractions.com. Please note this is extended based on availability especially during peak travel times.
SERVICES
Our amenities include, but are not limited to, the following:
Arrival Personalized Meet & Greet
- Escort & Priority Access through Immigration & Customs
- Assistance with Luggage retrieval
- Access to arrival lounges
- Private restrooms & changing facilities
- Coordination with your pre-booked ground transportation
- Complimentary Wi-Fi Complimentary water, sodas, juices, local beers and signature cocktail
- Complimentary light refreshments to cater to all dietary needs
Departure
- Priority Access through Security
- Complimentary non-alcoholic & alcoholic beverages
- Complimentary snacks, tapas, sandwiches, patties, fruits & more.
- Cultural Exhibits
- Shower Facility
- Complimentary International calls to the USA, Canada & UK Landlines
- Complimentary WiFi access
Club Mobay Only
– Express spa treatments available at an additional cost
– Children’s play area
– Teenage Gaming Lounge
Club Kingston Only
– Conference Room
– Digicel Business Center
Club Mobay has a sound-controlled children’s playroom, a Teenage Gaming Room, and a mini-Spa while Club Kingston has a Conference room and an escort per flight to your gate on Departure
Club Mobay offers Mini Spa treatments at an additional cost. Visit Club Mobay Spa for more information. This service is currently not available at Club Kingston
CLUB MOBAY: Once you have disembarked the aircraft, an agent will be waiting at the end of the ramp with a personalized sign.
CLUB KINGSTON: Guests are met at the end of the Jet Bridge after disembarking the aircraft, an agent will be waiting with a personalized sign.
- Preferred group rates (25 Persons or more)
- Arrival – Personalized welcome signage with group/company’s branding
- Arrival lounge signage branding
- The Departure Lounge entrance will be branded with company’s logo and name displayed. Collateral of your choice (if any) can be placed in the lounge or distributed while your group is there.
Contact groups@vipattractions.com for more information
Dependent on the nature and availability of the requested item(s), it can be honored at an agreed rate. Please contact our customer care team for more information.
If you need help with a wheelchair, you may contact your airline in advance to have this requested. We also ask that you contact our Customer Service Department to inform our team you will have wheelchair assistance service provided by the airline, so we will be better able to assist you through the Meet and Greet process.
Club Mobay provides a personalized and pleasurable start & finish to your trip to the beautiful island of Jamaica.
The arrivals lounge is only one component of our Meet and Greet service which allows our guests to ‘exhale’ after a long flight.
Our personalized Meet and Greet service commences when the passenger disembarks the plane where they will be met by a dedicated professional, assisted with airport forms or procedures, receive priority access through Immigration and Customs in addition to being assisted with luggage retrieval.
This expedited service allows each passenger to maximize their time spent in paradise. While waiting for their transfer, guests can utilize our Club Mobay arrival lounge where they can RELAX in comfort and enjoy true Jamaican hospitality; CONNECT with complimentary Wi-Fi or DISCOVER the wonders of Jamaica through our culturally-inspired snacks, music, local periodicals and art exhibits.
Please be advised that Ground Transportation is not provided by Club Kingston or Club Mobay.
LOCATIONS
Currently our airport service is only available in Jamaica at Club Kingston, located at the Norman Manley International Airport, and Club Mobay at the Sangster International Airport.
OPENING HOURS
CLUB MOBAY:
Arrival Lounge:
Mon-Sun: 06:00AM – 08:00PM
Departure Lounge:
Mon-Sun: 04:00AM – 10:00PM
CLUB KINGSTON:
Departure Lounge:
Mon-Sun: 05:00AM – 08:00PM
Arrival Lounge:
Mon-Sun: 07:00AM – 07:00PM (Meet & greet only)
**Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info.
PAYMENT
The price difference between the arrival and departure services is due to the personalized nature of the arrival service, which requires more coordination as it requires collaboration with local authorities in immigrations and customs as well as a dedicated agent that accompanies you through the entire arrival process from deplaning, luggage retrieval, customs and immigration, our arrival lounge and to your designated ground transport.
CLUB MOBAY
VIP Meet & Greet Arrival Service
$50 per adult, $25 per child (2- 12 years old), Free for infant (under 2)
Departure Service
$35 per adult, $23 per child (2 – 12 years old), Free for infant (under 2)
- Walk-up rate is $38
Bundle Service
$85 per adult, $48 per child (2 – 12 years old), Free for infant (under 2)
CLUB KINGSTON
VIP Meet & Greet Arrival Service
$40 per adult, $20 per child (2 – 12 years old), Free for infant (under 2)
Departure Service
$35 per adult, $23 per child (2 – 12 years old), Free for infant (under 2)
Bundle Service
$75 per adult, $43 per child (2 – 12 years old), Free for infant (under 2)
No, these rates are different and are as follows:
CLUB MOBAY
VIP Meet & Greet Arrival Service
$25 per child (2- 12 years old), Free for infant (under 2)
Departure Service
$23 per child (2 – 12 years old), Free for infant (under 2)
Bundle Service
$48 per child (2 – 12 years old), Free for infant (under 2)
CLUB KINGSTON
VIP Meet & Greet Arrival Service
$20 per child (2 – 12 years old), Free for infant (under 2)
Departure Service
$23 per child (2 – 12 years old), Free for infant (under 2)
Bundle Service
$43 per child (2 – 12 years old), Free for infant (under 2)
No, but reservation is required to ensure availability
VIP Digital Membership Card is available for purchase. You can find more information about our membership programme at VIP Membership Programme
Prices range from US$15 – $110.50 depending on the service/product selected and length of time the service is required. Sim Card Purchases, Tablet Rentals, Phone Rentals & Data Plans, MiFi Rentals.
We accept the following payment methods:
All Major Credit Cards – Visa Card, Master Card (online) and American Express Cards are all accepted for bookings made via our website and Customer Service Team Phone at 1-876-619-1565, 1-876-381-0299, 1-876-630-1252, 1-954-837-6290 (USA/Canada)
Club Kingston has one departure lounge and Club Mobay has four departure lounge spaces located in the departure concourse across from Gate 12 as well as a fifth departure lounge located in the departure concourse near Gate 7.
CLUB MOBAY – 14,400
CLUB KINGSTON – 6,200 sq. ft.
Currently, Club Kingston has 1 arrival lounge while Club Mobay has 2 arrival lounges.
CLUB MOBAY:
Arrival Lounge 1:
1,500 sq. ft.
Arrival Lounge 2:
750 sq. ft.
CLUB KINGSTON:
TBC sq. ft.
The maximum duration permitted within the departure lounge is 70 minutes. In the event of a delayed flight, extended stay in lounge is subject to availability and the discretion of the management team.
Tickets are valid for admission for the booked travel date and flight itinerary. Should there be a flight change and the lounge ticket was not used on the original date and time of intent, lounge access will be granted pending space availability. There will be no re-admittance once the ticket has been used.
We welcome service animals and emotional support animals.
To ensure the comfort and safety of all guests, please follow our policies for traveling with animals.
Guidelines for Service & Emotional Support Animals:
Service and emotional support animals are welcome in Lounges if they remain in their carriers and with their owners.
Service and emotional support animals are not permitted on furniture. Likewise, we ask that owners do not bring their animals into food service areas, buffet lines, bars and other areas where food or drinks are being served, prepared or consumed.
We also may request that you sit in a designated area appointed by us with your service and/or emotional support animal- Please note that while service and emotional support animals are welcome, there are no facilities or designated animal relief areas in the airport when travelling or using our facilities. Service and emotional support animals must be clean, well behaved, and under their owners’ control.
Service and emotional support animals that bark or growl repeatedly, bite, become aggressive or otherwise exhibit disruptive behavior will be removed from the lounge.
We reserve the right to ask owners to remove animals from the lounge at our discretion.
OTHERS
As Jamaica moves to become more environmentally friendly, our landing process is now paperless, so you are required to complete your immigration and customs forms online to facilitate your entry into the island. Just go to https://www.enterjamaica.gov.jm/at any time before your travel to access the forms.