Couples

Transform Your Romantic Getaway with VIP Luxury & Comfort

Make your romantic escape to Jamaica even more special with the luxury and ease of VIP Arrival and Departure services. From the moment you land to the time you depart, we take care of the details so you can focus on each other. Our VIP services ensure a seamless, stress-free, and unforgettable journey, setting the perfect tone for your trip.

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  • Arrival & Departure
  • Arrival Only
  • Departure Only
0 Adult,
0 child,
0 infant
Adults
12 years and above
Children
2 years - under 12 years
Infant
Below 2 years
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0 Adult,
0 child,
0 infant
Adults
12 years and above
Children
2 years - under 12 years
Infant
Below 2 years
Done
0 Adult,
0 child,
0 infant
Adults
12 years and above
Children
2 years - under 12 years
Infant
Below 2 years
Done
Departure Lounges
Arrival Lounges
Departure Lounge
Arrival Lounge
Departure Lounges

Club Mobay Departure Lounges

Whether you’re traveling for business or pleasure, Club Mobay is the perfect place to unwind before your flight. Enjoy a visual journey through Jamaica’s history and culture, a complimentary bar, light snacks and beverages, or some pampering at our in-house spa.

Rates
Lounge Amenities
Opening Hours
Testimonials
FAQs
Gallery
Rates
Service type
Adult price
Child price Ages 2-12
Infant price Ages under 2
Personalised VIP Meet and Greet Arrival Services
US $50
US $25
FREE
Departure VIP Lounge Service
US $35
US $23
FREE
Bundle Personalised VIP Arrival and Departure Lounge Services
US $85
US $48
FREE
Lounge Amenities
Lounge Amenities
Curbside (Additional Cost)
Fast Track
Comfortable Seating
Free Wi-Fi
Private Restrooms
Shower Facilities
Luggage Assistance
Food & Drink
Complimentary Dining
Complimentary Calls
Newspapers & Magazines
Cultural Exhibits
Boarding Announcements
Flight Monitors
Special Needs
Adults Only LoungeClub Mobay Only
Children's AreaClub Mobay Only
SpaClub Mobay Only
Emotional Support AnimalsClub Mobay Only
Opening Hours
Club Mobay
Opening Hours
Opening Hours
  • Monday : 4am – 10pm
  • Tuesday : 4am – 10pm
  • Wednesday : 4am – 10pm
  • Thursday : 4am – 10pm
  • Friday : 4am – 10pm
  • Saturday : 4am – 10pm
  • Sunday : 4am – 10pm

 **Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info. ** 

Testimonials
ExcellentTripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.64.616554 reviews
4.6Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.6
Excellent16554 reviews
Posted on Tripadvisor Tripadvisor
Joseph profile picture
Joseph
4 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
A must for Jamaica travel We use Club Mobay and it is a must for our travel to Jamaica. From the greeting off the plane, to breezing through arrival, then hanging in the departure lounge before leaving. We grabbed a couple sandwiches and some rum punch on arrival, but typically we don't have much time before getting on the hotel transfer. The departure lounge food was very good. The lounge is nice, bathrooms are clean, a ni nice place to relax before our trip home.
Posted on Tripadvisor Tripadvisor
Douglas W profile picture
Douglas W
1 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Makes Traveling to Jamacia so easy!!!! Great experience. We did not make it to the lounge on our arrival because our private transfer was already there however we do plan on using the lounge on our departure. we are returning in November and plan on using it again.
Posted on Tripadvisor Tripadvisor
Susan E profile picture
Susan E
30 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Wonderful friendly greetings! Thank you for grerting us on arrival, there was no other flights arriving in the airport as our flight was late. It was lovely to still have the VIP service chat with us while navigating the airport.
Posted on Tripadvisor Tripadvisor
Condreda Ledell profile picture
Condreda Ledell
29 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
**The Perfect Way to End Our Jamaica Trip!** Club Mobay was such a comfortable and relaxing way to spend our time before our flight. The lounge provided a nice escape from the busy airport, with comfortable seating, drinks, refreshments, and a laid-back atmosphere that made waiting for our flight actually enjoyable. The **Fast Track through security was a wonderful bonus** and made the entire airport experience feel so much easier and more seamless. Being able to get through the process quickly and then settle into the lounge without feeling rushed was absolutely worth it. If you’re flying out of Montego Bay and want a stress-free, comfortable way to end your trip, I definitely recommend Club Mobay. It was a great final touch to our time in Jamaica!
Posted on Tripadvisor Tripadvisor
Janine N profile picture
Janine N
28 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Definitely worth doing and great value Meeting us as Montego Bay was brilliant as it is every year…lovely meet and greet girl, lovely experience….look forward to seeing you on the way home
Posted on Tripadvisor Tripadvisor
Tesha H profile picture
Tesha H
25 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great experience It was a lot easier with the service because we didn’t know what we were doing
Posted on Tripadvisor Tripadvisor
Eric N. profile picture
Eric N.
25 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Positivity wins! The experience was good. The person who picked me up was very kind and professional.
Posted on Tripadvisor Tripadvisor
Janelle G profile picture
Janelle G
24 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Club Mobay arrival Johnelle was wonderful and helpful
Posted on Tripadvisor Tripadvisor
pauline d profile picture
pauline d
22 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Amazing Departure Lounge. Proud of my country. Went to Montego Bay airport Departure Lounge on my way home in August 2026 I could not believe the huge difference with the departure lounge and the arrival lounge. In the departure lounge the staff was professional and amazing well spoken and courteous. The snacks/food just out of this world and beautifully presented. I just couldn’t get over the difference. The arrival lounge needs a huge overhaul with staff, food and presentation. In the departure lounge the host Natasha was just amazing and just a lovely person. The admission fee was well worth every penny. Went there at 11 and I know they close at a certain time, my plane took off at 6pm due to massive delays but I did not mind at all. I was well fed and treated royally. Love you guys and mighty proud of my country. That’s how we should be treated.
Posted on Tripadvisor Tripadvisor
miguelito_slc profile picture
miguelito_slc
21 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Excellent way to wait for the flight We were lucky that someone convinced us to book Club MoBay at our departure. Our resort sent us to the airport 3.5 hours early. The lounge has nice A/C, a great free buffet and drinks. Turned a potentially bummer of a wait into a chill wait with a nice meal. Will definitely do this anytime we return to Jamaica and highly recommend. Wish we had known to book it at arrival to skip the massive lines.
Posted on Tripadvisor Tripadvisor
Harold L profile picture
Harold L
20 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Fantastic Club Mobay This was a great experience. I recommend it to anyone who has a lengthy wait before their departure. The area was clean and comfortable. The staff was nice and engaging.
Posted on Tripadvisor Tripadvisor
Pam B profile picture
Pam B
20 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great place Club Mobay was a wonderful experience!!!the food was delicious. The facility was clean and orderly. What a great way to spend your last hours before departing.
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
GoodGoogle star 1Google star 2Google star 3Google star 4Google star 5.0.44.42202 reviews
4.4Google star 1Google star 2Google star 3Google star 4Google star 5.0.4
Good2202 reviews
Posted on Google Google
devi sewpersaud profile picture
devi sewpersaud
1 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service. Lots of food options and they were delicious!
Posted on Google Google
Emily Karssen profile picture
Emily Karssen
30 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
We will never travel without club mobay. So helpful especially now that we have a toddler. We have used them on 5 trips and can't recommend enough! Watch out for the rum punch lol
Posted on Google Google
Tanya Buyak profile picture
Tanya Buyak
21 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I really enjoyed Club Mobay! Everything was beautiful, comfortable, and very welcoming. Such a nice and relaxing atmosphere. Definitely a great way to spend time at the airport before your flight.
Posted on Google Google
T GS profile picture
T GS
16 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great food, relaxing and clean environment. The servers are also pleasant and helpful.
Posted on Google Google
steven lecomber profile picture
steven lecomber
14 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent food and drink menu Staff are amazing and treat you like family visiting I would deffo recommend this lounge highly
Posted on Google Google
Aaron Choo profile picture
Aaron Choo
10 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Very clean and efficient, great local food selection and bar service was top notch
Posted on Google Google
Tiera Parker profile picture
Tiera Parker
6 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great experience strong rum punch!!! Wish they had a better selection of food though
Posted on Google Google
Jody Ford profile picture
Jody Ford
4 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
My first time using the facility. It was very clean, food and drinks are free. A nice and quiet place to wait for a flight. The customer service was very nice and professional. Highly recommend 👌!
Posted on Google Google
Theresa profile picture
Theresa
4 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Food and drinks were good. Service was great. Servers were friendly. I will always choose this service.
Posted on Google Google
Gerren Benton profile picture
Gerren Benton
1 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Food was great drinks were better
Posted on Google Google
Kelly H profile picture
Kelly H
31 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
We had to wait for other family to get off a different flight because we were riding together to hotel. I decided to pay for club mobay so we can pass all the lines with an escort to enter Jamaica. Good choice. No waiting at all. Food was ok and drinks were on point. Everyone was friendly and service was appreciated.
Posted on Google Google
Andre Duffus profile picture
Andre Duffus
31 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
No complaints 👌 unlimited food and drinks 😋
FAQs
What is involved in the Departure Service?

On departure, guests are required to check-in with their respective airline providers before proceeding to our Fast Track Lane for expedited processing through security checkpoints. Our guests are not escorted on departure but allowed to browse at their leisure through the Duty-Free shops in the departure concourse before getting to the lounge. Once in the lounge, guests have the benefit of comfortable seating in our air-conditioned facilities, private restrooms and shower, a full-service bar and extensive buffet offering a complimentary assortment of sweet and savoury snacks, finger foods, sandwiches, patties and fruits, and a full-service bar offering hot and cold, as well as alcoholic and non-alcoholic beverages. Our guests can avail themselves of various entertainment options such as international cable tv, periodicals and magazines, Kids Play Area and Teenage Gaming Room or just a quiet space to relax before your flight. 

What is the cost of the Departure Service?

CLUB MOBAY 

Departure Service 

$35 per adult, $23 per child (2 – 12 years old), Free for infant (under 2)  

Walk-up rate is $38 

Bundled Service   

$85 per adult, $48 per child (2 – 12 years old), Free for infant (under 2)  

 

CLUB KINGSTON 

Departure Service 

$35 per adult, $23 per child (2 – 12 years old), Free for infant (under 2)  

Bundle Service 

$75 per adult, $43 per child (2 – 12 years old), Free for infant (under 2)  

How far in advance should I book my departure service?

We strongly encourage all clients, stakeholders, and partners to secure their service as soon as they have their flights booked to avoid any disappointment as our capacity is limited. We require at least 24 hours prior to travel for departure only service. 

What is your cancellation policy for the departure service? 
  • If you require amendments to your reservation, such as updating travel dates or flight details please utilize the manage your booking tab on the online boking portal or the update your flight tab on our website. Please advise us if you are unable to retain your booking as soon as possible to avoid any charges. Cancellations made at least 48 hours before travel may be refunded, less applicable administrative fees. Credit notes will only be issued for confirmed cancellations. 
  • Cancellation policies vary: 
  • Individual/Online Bookings: Refunds are applicable for confirmed cancellations up to 48 hours before travel. (less applicable administrative fees) 
  • Distributor/Partner: Refunds are applicable for confirmed cancellations up to 48 hours before travel, with commissions becoming invalid for refunded bookings. (less applicable administrative fees) 
  • Groups: Refunds are applicable for confirmed cancellations up to 48 hours before the initial passenger’s scheduled departure. (less applicable administrative fees) 
  • Force Majeure events, such as natural disasters or acts of terrorism, may exempt cancellations from penalties. 
What are the opening hours of the departure lounges? 

CLUB MOBAY:  

Departure Lounge: Mon-Sun: 04:00AM – 10:00PM  

 

CLUB KINGSTON:  

Departure Lounge: Mon-Sun: 05:00AM – 08:00PM  

 **Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info. ** 

What is the difference between the Departure Lounge and the Arrival Lounge?

Our Departure lounge is significantly more expansive both in size as well as in a wider assortment of food and a full-service bar whereas our Arrival Lounge is intimately sized with a limited selection of refreshments and is intended to offer our guests a space to quickly refresh and refuel before heading to their ground transportation. 

 

I am a lounge membership cardholder, am I eligible for access to your services upon departure?

We have partnered with several lounge card entities whereby on departure, membership card holders are entitled to our Fast Track Lane access in security and immigrations, lounge access and amenities, this access, is based on space availability.   

Priority Pass cardholders are now able to pre-book our departure services for a fee of US$5. Visit https://www.vipattractions.com/page/access-and-membership for further details.  

How many departure lounges are there?

Club Kingston has one departure lounge and Club Mobay has four departure lounge spaces in the departure concourse across from Gate 12, and a fifth departure lounge in the departure concourse near Gate 7.  

What is the maximum time that a guest can use the departure lounge?

The maximum duration permitted within the departure lounge is three hours. In the event of a delayed flight, extended stay in lounge is subject to availability and the discretion of the management team. 

If flights are delayed, will the guests be permitted to stay until the flight departure at no additional cost?

 As a courtesy, and show of appreciation for our clients’ patronage, dependent on space availability and the length of the delay, a time extension might be honored provided confirmed passengers with designated seat allotments are NOT impacted. 

How long before my flight should we be at the airport?

Departing passengers are required to check in at least 3 hours before scheduled departure time. Additional travel time to the airport should be considered. 

Arrival Lounges

Club Mobay Arrival Lounges

Your VIP experience begins the moment you deplane in Jamaica. With our Meet and Greet Arrival service, a VIP representative will welcome you at the designated Club Mobay Meeting Point located at the end of the ramp. From there, your agent will assist you with luggage identification and expedite your Immigration and Customs process.

Rates
Lounge Amenities
Opening Hours
Testimonials
FAQs
Gallery
Rates
Service type
Adult price
Child price Ages 2-12
Infant price Ages under 2
Personalised VIP Meet and Greet Arrival Services
US $50
US $25
FREE
Departure VIP Lounge Service
US $35
US $23
FREE
Bundle Personalised VIP Arrival and Departure Lounge Services
US $85
US $48
FREE
Lounge Amenities
Club Mobay VIP Arrival Lounge Amenities
Personalized Arrival Meet & Greet
Fast Track
Comfortable Seating
Free Wi-Fi
Private Restrooms
Luggage Assistance
Food & Drink
Complimentary Dining
Newspapers & Magazines
Opening Hours
Club Mobay
Opening Hours
Opening Hours
  • Monday : 6am – 8pm
  • Tuesday : 6am – 8pm
  • Wednesday : 6am – 8pm
  • Thursday : 6am – 8pm
  • Friday : 6am – 8pm
  • Saturday : 6am – 8pm
  • Sunday : 6am – 8pm

 **Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info. ** 

Testimonials
ExcellentTripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.64.616554 reviews
4.6Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.6
Excellent16554 reviews
Posted on Tripadvisor Tripadvisor
Joseph profile picture
Joseph
4 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
A must for Jamaica travel We use Club Mobay and it is a must for our travel to Jamaica. From the greeting off the plane, to breezing through arrival, then hanging in the departure lounge before leaving. We grabbed a couple sandwiches and some rum punch on arrival, but typically we don't have much time before getting on the hotel transfer. The departure lounge food was very good. The lounge is nice, bathrooms are clean, a ni nice place to relax before our trip home.
Posted on Tripadvisor Tripadvisor
Douglas W profile picture
Douglas W
1 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Makes Traveling to Jamacia so easy!!!! Great experience. We did not make it to the lounge on our arrival because our private transfer was already there however we do plan on using the lounge on our departure. we are returning in November and plan on using it again.
Posted on Tripadvisor Tripadvisor
Susan E profile picture
Susan E
30 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Wonderful friendly greetings! Thank you for grerting us on arrival, there was no other flights arriving in the airport as our flight was late. It was lovely to still have the VIP service chat with us while navigating the airport.
Posted on Tripadvisor Tripadvisor
Condreda Ledell profile picture
Condreda Ledell
29 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
**The Perfect Way to End Our Jamaica Trip!** Club Mobay was such a comfortable and relaxing way to spend our time before our flight. The lounge provided a nice escape from the busy airport, with comfortable seating, drinks, refreshments, and a laid-back atmosphere that made waiting for our flight actually enjoyable. The **Fast Track through security was a wonderful bonus** and made the entire airport experience feel so much easier and more seamless. Being able to get through the process quickly and then settle into the lounge without feeling rushed was absolutely worth it. If you’re flying out of Montego Bay and want a stress-free, comfortable way to end your trip, I definitely recommend Club Mobay. It was a great final touch to our time in Jamaica!
Posted on Tripadvisor Tripadvisor
Janine N profile picture
Janine N
28 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Definitely worth doing and great value Meeting us as Montego Bay was brilliant as it is every year…lovely meet and greet girl, lovely experience….look forward to seeing you on the way home
Posted on Tripadvisor Tripadvisor
Tesha H profile picture
Tesha H
25 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great experience It was a lot easier with the service because we didn’t know what we were doing
Posted on Tripadvisor Tripadvisor
Eric N. profile picture
Eric N.
25 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Positivity wins! The experience was good. The person who picked me up was very kind and professional.
Posted on Tripadvisor Tripadvisor
Janelle G profile picture
Janelle G
24 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Club Mobay arrival Johnelle was wonderful and helpful
Posted on Tripadvisor Tripadvisor
pauline d profile picture
pauline d
22 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Amazing Departure Lounge. Proud of my country. Went to Montego Bay airport Departure Lounge on my way home in August 2026 I could not believe the huge difference with the departure lounge and the arrival lounge. In the departure lounge the staff was professional and amazing well spoken and courteous. The snacks/food just out of this world and beautifully presented. I just couldn’t get over the difference. The arrival lounge needs a huge overhaul with staff, food and presentation. In the departure lounge the host Natasha was just amazing and just a lovely person. The admission fee was well worth every penny. Went there at 11 and I know they close at a certain time, my plane took off at 6pm due to massive delays but I did not mind at all. I was well fed and treated royally. Love you guys and mighty proud of my country. That’s how we should be treated.
Posted on Tripadvisor Tripadvisor
miguelito_slc profile picture
miguelito_slc
21 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Excellent way to wait for the flight We were lucky that someone convinced us to book Club MoBay at our departure. Our resort sent us to the airport 3.5 hours early. The lounge has nice A/C, a great free buffet and drinks. Turned a potentially bummer of a wait into a chill wait with a nice meal. Will definitely do this anytime we return to Jamaica and highly recommend. Wish we had known to book it at arrival to skip the massive lines.
Posted on Tripadvisor Tripadvisor
Harold L profile picture
Harold L
20 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Fantastic Club Mobay This was a great experience. I recommend it to anyone who has a lengthy wait before their departure. The area was clean and comfortable. The staff was nice and engaging.
Posted on Tripadvisor Tripadvisor
Pam B profile picture
Pam B
20 August 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great place Club Mobay was a wonderful experience!!!the food was delicious. The facility was clean and orderly. What a great way to spend your last hours before departing.
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
GoodGoogle star 1Google star 2Google star 3Google star 4Google star 5.0.44.42202 reviews
4.4Google star 1Google star 2Google star 3Google star 4Google star 5.0.4
Good2202 reviews
Posted on Google Google
devi sewpersaud profile picture
devi sewpersaud
1 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great service. Lots of food options and they were delicious!
Posted on Google Google
Emily Karssen profile picture
Emily Karssen
30 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
We will never travel without club mobay. So helpful especially now that we have a toddler. We have used them on 5 trips and can't recommend enough! Watch out for the rum punch lol
Posted on Google Google
Tanya Buyak profile picture
Tanya Buyak
21 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I really enjoyed Club Mobay! Everything was beautiful, comfortable, and very welcoming. Such a nice and relaxing atmosphere. Definitely a great way to spend time at the airport before your flight.
Posted on Google Google
T GS profile picture
T GS
16 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great food, relaxing and clean environment. The servers are also pleasant and helpful.
Posted on Google Google
steven lecomber profile picture
steven lecomber
14 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent food and drink menu Staff are amazing and treat you like family visiting I would deffo recommend this lounge highly
Posted on Google Google
Aaron Choo profile picture
Aaron Choo
10 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Very clean and efficient, great local food selection and bar service was top notch
Posted on Google Google
Tiera Parker profile picture
Tiera Parker
6 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Great experience strong rum punch!!! Wish they had a better selection of food though
Posted on Google Google
Jody Ford profile picture
Jody Ford
4 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
My first time using the facility. It was very clean, food and drinks are free. A nice and quiet place to wait for a flight. The customer service was very nice and professional. Highly recommend 👌!
Posted on Google Google
Theresa profile picture
Theresa
4 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Food and drinks were good. Service was great. Servers were friendly. I will always choose this service.
Posted on Google Google
Gerren Benton profile picture
Gerren Benton
1 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Food was great drinks were better
Posted on Google Google
Kelly H profile picture
Kelly H
31 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
We had to wait for other family to get off a different flight because we were riding together to hotel. I decided to pay for club mobay so we can pass all the lines with an escort to enter Jamaica. Good choice. No waiting at all. Food was ok and drinks were on point. Everyone was friendly and service was appreciated.
Posted on Google Google
Andre Duffus profile picture
Andre Duffus
31 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
No complaints 👌 unlimited food and drinks 😋
FAQs
What is involved in the Arrival Service?

Upon your arrival in Jamaica, the VIP service experience is personalized and expedited to maximize your time in paradise.  

You are escorted through the Immigration and Customs processes, right through to our arrivals lounge to await your transportation, getting your vacation off to a great start.  

On your departure, we afford our guests the opportunity to browse and shop at their leisure in the airport’s main departure terminal before making their way to our lounge.  

A VIP Representative is located at airport Information desks at various points throughout the departure terminal in the event you have queries or need assistance. Please be guided by the various signs with the airport directing you to the exclusive VIP Departure Lounge. 

What is the cost of the Arrival Service?

CLUB MOBAY  

VIP Meet & Greet Arrival Service   

$50 per adult, $25 per child (2- 12 years old), Free for infant (under 2)  

Bundle Service   

$85 per adult, $48 per child (2 – 12 years old), Free for infant (under 2)  

How far in advance should I book my arrival service?

We encourage guests to book as soon as they have flight confirmation. To secure your service, it is recommended you book early.  

We require a minimum of 48 hours prior to travel for the arrival and bundled services, and at least 24 hours prior to travel for departure only service. 

What is your cancellation policy for the arrival service? 
  • If you require amendments to your reservation, such as updating travel dates or flight details please utilize the update your flight tab on our website. Kindly advise us if you are unable to retain your booking as soon as possible to avoid any charges. Cancellations made at least 48 hours before travel may be refunded, less applicable administrative fees. Credit notes will only be issued for confirmed cancellations. 
  • Cancellation policies vary as follows: 
  • Individual/Online Bookings: Refunds are applicable for confirmed cancellations up to 48 hours before travel. (less applicable administrative fees) 
  • Distributor/Partner: Refunds are applicable for confirmed cancellations up to 48 hours before travel, with commissions becoming invalid for refunded bookings. (less applicable administrative fees) 
  • Groups: Refunds are applicable for confirmed cancellations up to 48 hours before the initial passenger’s scheduled departure. (less applicable administrative fees) 
  • Force Majeure events, such as natural disasters or acts of terrorism, may exempt cancellations from penalties. 
Where do the VIP Attraction Agents meet you on arrival?

CLUB MOBAY: Once you have disembarked the aircraft, an agent will be waiting at our designated meeting point the end of the ramp with a personalized sign.  

If my host resort has an arrival lounge, why should I purchase the Club Mobay Arrival Service?

The arrivals lounge is only one component of our Meet and Greet service which allows our guests to ‘exhale’ after a long flight.   

Our personalized Meet and Greet service commences when the passenger disembarks the plane where they will be met by a dedicated professional, assisted with airport forms, receive Fast Track Lane access through Immigration and Customs in addition to being assisted with luggage retrieval.  

This expedited service allows each passenger to maximize their time spent in paradise. While waiting for their transfer, guests can utilize our arrival lounge where they can RELAX in comfort and enjoy true Jamaican hospitality; CONNECT with complimentary Wi-Fi or DISCOVER the wonders of Jamaica through our culturally inspired snacks, music, local periodicals and art exhibits at Club Mobay. 

What are the opening hours of the lounges?

CLUB MOBAY:  

Arrival Lounge:  Mon-Sun: 06:00AM – 08:00PM 

CLUB KINGSTON:  

Arrival Lounge: Mon-Sun: 07:00AM – 07:00PM (Meet & greet only) 

**Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info. ** 

What is the difference between the Arrival Lounge and the Departure Lounge?

Our arrival lounge is designed to quickly refresh our VIPs after their flight and get them in the frame of mind for a great island experience. The intimate size of the lounge allows us to quickly identify our VIP passengers once their transportation arrives, thereby getting them out of the airport and off to the start of their vacation expeditiously. We have a selection of light snacks, water, juices, sodas, local beer as well as our signature cocktail. Our Departure lounge is significantly more expansive both in size as well as in a wider assortment of food and a full-service bar. 

Departure Lounge

Club Kingston Departure Lounge

World-renowned Jamaican hospitality and charm meet first world innovation at Club Kingston, located in the Main Terminal of the Norman Manley International Airport.

Rates
Lounge Amenities
Opening Hours
Testimonials
FAQs
Gallery
Rates
Service type
Adult price
Child price Ages 2-12
Infant price Ages under 2
Personalised VIP Meet and Greet Arrival Services
US $50
US $25
FREE
Departure VIP Lounge Service
US $35
US $23
FREE
Bundle Personalised VIP Arrival and Departure Lounge Services
US $85
US $48
FREE
Lounge Amenities
Club Kingston VIP Departure Lounge Amenities
Fast Track
Comfortable Seating
Free Wi-Fi
Private Restrooms
Shower Facilities
Food & Drink
Complimentary Dining
Complimentary Calls
Newspapers & Magazines
Cultural Exhibits
Boarding Announcements
Flight Monitors
Opening Hours
Club Kingston
Opening Hours
Opening Hours
  • Monday : 5am – 8pm
  • Tuesday : 5am – 8pm
  • Wednesday : 5am – 8pm
  • Thursday : 5am – 8pm
  • Friday : 5am – 8pm
  • Saturday : 5am – 8pm
  • Sunday : 5am – 8pm

 **Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info. ** 

Testimonials
ExcellentTripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.64.6549 reviews
4.6Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.6
Excellent549 reviews
Posted on Tripadvisor Tripadvisor
Sarah N profile picture
Sarah N
3 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Definitely will use again when traveling to Jamaica It was great the agent Kemelechia, was very professional and calm.
Posted on Tripadvisor Tripadvisor
Kimberley M profile picture
Kimberley M
2 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Superb! I have mostly had a great experience with Club Kingston. The cost is reasonable for the benefits. The atmosphere is always lovely, the service is great, and the staff is cordial. I like that you have seating options, a bar and good food. I always make sure to use the lounge when I am travelling.
Posted on Tripadvisor Tripadvisor
Annmarie H profile picture
Annmarie H
26 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Excellent Experience is the same year after year. I wouldn’t arrive in Jamaica no other way.
Posted on Tripadvisor Tripadvisor
sherry g profile picture
sherry g
11 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Place to unwind. The lounge was the idea setting to relax after a long day of packing and traveling. Great choice of food, with staff who were willing to go the extra mile to make you comfortable. Great experience!!
Posted on Tripadvisor Tripadvisor
ellemich2016 profile picture
ellemich2016
8 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
It makes all the difference First lounge experience and it met expectation. Comfortable seats and a good selection of food and drink. Service was great - shout out to Lloyd. This will be part of my travel experience moving forward.
Posted on Tripadvisor Tripadvisor
Jay H profile picture
Jay H
3 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great experience every time I look forward to the lounge just as much as the trip. There’s no way I’d make a trip without it. Great food, attentive and personable staff.
Posted on Tripadvisor Tripadvisor
Julian H profile picture
Julian H
30 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Can't turn back Awesome I have no regrets choosing club Kingston VIP lounge.
Posted on Tripadvisor Tripadvisor
Shyoni C profile picture
Shyoni C
26 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Perfect for a Four Hour Wait This got booked by my Aunt, who was curious about this experience and wanted to use it during her next trip to Jamaica. I loved the space, seating, privacy, and a view of the football matches on every screen. I had to wait a few hours at the airport for my next flight, so access to wifi and the comforts of the service was a MASSIVE welcome. Staff was kind when I arrived, and I immediately recommended this to my sister, her husband, and mother, who are yet to depart from the island. I especially loved the Jamaican dishes, though I wasn't a big fan of the pastries - that might just be a bias after having a few rounds of Tastee patties during the trip!
Posted on Tripadvisor Tripadvisor
Nash W profile picture
Nash W
8 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Exceptional VIP service from Arrival to Departure I recently treated myself to the VIP Club Kingston Lounge, VIP arrival and departure Service at Kingston Airport, and I can honestly say It was one of the best travel experiences I’ve had. From the moment I landed in Jamaica, I felt welcomed and taken care of. A wonderful staff member named ChakaKhan was waiting for me with a sign displaying my name. She greeted me with such warmth and kindness and personally escorted me through the airport, guiding me through customs and making the entire arrival process seamless and stress-free. My departure experience was just as impressive. I was escorted to the lounge, where I was greeted by a team of friendly, professional, and attentive staff members. Everyone was pleasant, engaging, and consistently checking in to make sure I had everything I needed. Although the food was beautifully displayed and available for self-service, the staff still went above and beyond ensure guests felt welcomed and cared for. And I have to mention the rum punch! It was absolutely delicious, without a doubt one of the best rum punches I’ve ever tasted. If you ever visit the lounge, make sure you try it. The VIP club lounge provided exactly what I needed, excellent service, warm hospitality, a clean and comfortable space, tasty food and great drinks, and I could not forget fast running Wi-Fi! Thank you to ChakaKhan and the entire VIP club Kingston lounge staff for making my arrival and departure is so enjoyable. I love feeling relaxed, appreciated, and already looking forward to my next visit. Until next time, I will definitely be doing this again.
Posted on Tripadvisor Tripadvisor
buzzlightyear2016 profile picture
buzzlightyear2016
6 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great Lounge This is the first time in 11 years since I was last in this lounge. I believe the lounge had a refurb in 2025. The lounge is comfortable and the food offering has a wide selection and all the food is clearly labeled with allergens. There was a couple of vegetarian and vegan options. The bar is complimentary and has a good range of beers, wines and spirits.
Posted on Tripadvisor Tripadvisor
Steve profile picture
Steve
5 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
A very helpful service A very helpful service, you can get yourself through arrivals of course, but it's very reassuring having someone there who knows where everything is and what to do if anything goes wrong. This time everything was fine, and the lady who met me had a great attitude.
Posted on Tripadvisor Tripadvisor
Trip34297531546 profile picture
Trip34297531546
23 April 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Excelent attention. Fantastic. Excelent attention, it was a fantastic experience. They did very easy everything in the airport and helped to us to rest a little after a long trip by plane. Fantastic.
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GoodGoogle star 1Google star 2Google star 3Google star 4Google star 5.0.44.4720 reviews
4.4Google star 1Google star 2Google star 3Google star 4Google star 5.0.4
Good720 reviews
Posted on Google Google
Kimberley D. Morgan profile picture
Kimberley D. Morgan
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Just amazing service at an affordable price. Good food and a clean, safe secure lounge to await your flight. I recommend it every time you fly.
Posted on Google Google
Eduardo Sosa Rosas profile picture
Eduardo Sosa Rosas
10 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
De los mejores salones VIP que he estado, servicio excepcional, la comida de calidad, bien ordenada y el lugar nuevo y muy limpio en general. Ambiente callado y tranquilo, con varias pantallas y áreas para lo que necesites.
Posted on Google Google
Marcos Ferreira profile picture
Marcos Ferreira
1 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Sala fantástica! Não é grande, mas comida de boa qualidade, bebidas muito boas e um atendimento absolutamente impecável. A sala Copa Club no Panamá deveria fazer um estágio aqui :)
Posted on Google Google
Marian profile picture
Marian
28 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
This is a game changer! Someone had recommended this service to us for our arrival and departure, and I'm so glad we purchased it! Tamara (Lewis) greeted us off the plane and walked us through everything. She was so kind! The process was smooth and you get to by pass the line. We were served by Nickeshia in the arrival lounge, and she was also lovely and kind. When we came back to leave, the process was also easy. They have signs in the airport telling you where to enter. The airport departure lounge was huge. It has comfortable seating, clean bathrooms, outlets to charge your electronics. The entire lounge was clean and the food was great! Melissa was our hostess, and she was kind. I can say all the employees were friendly, had positive energy and made the experience even more better. I would definitely purchase this again. Also, let me praise the customer service team. I had to change the flight time a lot because of unexpected issues, and they were so accommodating!
Posted on Google Google
Stephania Heath profile picture
Stephania Heath
26 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The pool was ginormous it's so huge and the house is amazing I love it
Posted on Google Google
Jonny Jones profile picture
Jonny Jones
4 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
One of the best airport lounges I've used, and I've been to many: fabulous, freshly prepared, delicious food with ingredients listed; super-friendly, attentive and helpful staff; spacious, quiet (6pm on a Monday evening) and comfortable. Very, very good.
Posted on Google Google
Shanice profile picture
Shanice
3 April 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The experience was great per usual but the Mac and cheese this time around was delightful! Big up the chef Onesia !
Posted on Google Google
Sher-Ann McD profile picture
Sher-Ann McD
2 March 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Lovely suite to unwind pre flight
Posted on Google Google
Audrey Hastings profile picture
Audrey Hastings
12 February 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Quiet and relaxing, plus the food choice is great.
Posted on Google Google
Tyrone Fowler profile picture
Tyrone Fowler
3 February 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The is the place you can take your family
Posted on Google Google
Jay Jackson profile picture
Jay Jackson
22 January 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Good
Posted on Google Google
Just Sherman profile picture
Just Sherman
2 January 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Used this lounge twice so far using my priority pass, this place offers good food & snacks , it is clean, quiet, comfortable, staff members are courteous & professional and offerings are decent to good. Even at the listed price, this lounge is well worth it if you are going to be in Norman Manley airport over 1 hr. The vegetarian stew was definitely 11/10 & they offer a variety of Cocktail Jamaica patties among other local snacks and cuisine. All the food I had was fresh & taste good. Would definitely recommend this lounge as great value for money but also if you need a quiet, clean space before or after flight.
FAQs
What is involved in the Departure Service?

On departure, guests are required to check-in with their respective airline providers before proceeding to our Fast Track Lane for expedited processing through security checkpoints. Our guests are not escorted on departure but allowed to browse at their leisure through the Duty-Free shops in the departure concourse before getting to the lounge. Once in the lounge, guests have the benefit of comfortable seating in our air-conditioned facilities, private restrooms and shower, a full-service bar and extensive buffet offering a complimentary assortment of sweet and savoury snacks, finger foods, sandwiches, patties and fruits, and a full-service bar offering hot and cold, as well as alcoholic and non-alcoholic beverages. Our guests can avail themselves of various entertainment options such as international cable tv, periodicals and magazines, Kids Play Area and Teenage Gaming Room or just a quiet space to relax before your flight.

What is the cost of the Departure Service?

CLUB KINGSTON  

Departure Service  

$35 per adult, $23 per child (2 – 12 years old), Free for infant (under 2)  

Bundle Service  

$75 per adult, $43 per child (2 – 12 years old), Free for infant (under 2) 

How far in advance should I book my departure service?

We strongly encourage all clients, stakeholders, and partners to secure their service as soon as they have their flights booked to avoid any disappointment as our capacity is limited. We require at least 24 hours prior to travel for departure only service.

For bookings made directly with our reservations department, a confirmation letter will be sent to you via email within 24 hours of completing the booking.

What is your cancellation policy for the departure service? 
  • You can cancel your booking anytime by contacting Customer Support at 1-876-619-1565 or emailing customersupport@vipattractions.com.  
  • If you require amendments to your reservation, such as updating travel dates or flight details please utilize the manage your booking tab on the online boking portal or the update your flight tab on our website. Please advise us if you are unable to retain your booking as soon as possible to avoid any charges. Cancellations made at least 48 hours before travel may be refunded, less applicable administrative fees. Credit notes will only be issued for confirmed cancellations. 
  • Cancellation policies vary: 
  • Individual/Online Bookings: Refunds are applicable for confirmed cancellations up to 48 hours before travel. (less applicable administrative fees) 
  • Distributor/Partner: Refunds are applicable for confirmed cancellations up to 48 hours before travel, with commissions becoming invalid for refunded bookings. (less applicable administrative fees) 
  • Groups: Refunds are applicable for confirmed cancellations up to 48 hours before the initial passenger’s scheduled departure. (less applicable administrative fees) 
  • Force Majeure events, such as natural disasters or acts of terrorism, may exempt cancellations from penalties.
What are the opening hours of the departure lounges?

CLUB KINGSTON:  

Departure Lounge: Mon-Sun: 05:00AM – 08:00PM  

 **Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info. **

What is the difference between the Departure Lounge and the Arrival Lounge?

Our Departure lounge is significantly more expansive both in size as well as in a wider assortment of food and a full-service bar whereas our Arrival Lounge is intimately sized with a limited selection of refreshments and is intended to offer our guests a space to quickly refresh and refuel before heading to their ground transportation. 

I am a lounge membership cardholder, am I eligible for access to your services upon departure?

We have partnered with several lounge card entities whereby on departure, membership card holders are entitled to our Fast Track Lane access in security and immigrations, lounge access and amenities, this access, is based on space availability.   

Priority Pass cardholders are now able to pre-book our departure services for a fee of US$5. Visit https://www.vipattractions.com/page/access-and-membership for further details. 

How many departure lounges are there?

Club Kingston has one departure lounge and Club Mobay has four departure lounge spaces in the departure concourse across from Gate 12, and a fifth departure lounge in the departure concourse near Gate 7. 

What is the maximum time that a guest can use the departure lounge?

The maximum duration permitted within the departure lounge is three hours. In the event of a delayed flight, extended stay in the lounge is subject to availability and the discretion of the management team.

If flights are delayed, will the guests be permitted to stay until the flight departure at no additional cost?

 As a courtesy, and show of appreciation for our clients’ patronage, dependent on space availability and the length of the delay, a time extension might be honored provided confirmed passengers with designated seat allotments are NOT impacted.

How long before my flight should we be at the airport?

Departing passengers are required to check in at least 3 hours before scheduled departure time. Additional travel time to the airport should be considered.

Arrival Lounge

Club Kingston Arrival Lounge

What better way to begin your Jamaican travel experience than with escorted expedited service through the airport?

Rates
Lounge Amenities
Opening Hours
Testimonials
FAQs
Gallery
Rates
Service type
Adult price
Child price Ages 2-12
Infant price Ages under 2
Personalised VIP Meet and Greet Arrival Services
US $50
US $25
FREE
Departure VIP Lounge Service
US $35
US $23
FREE
Bundle Personalised VIP Arrival and Departure Lounge Services
US $85
US $48
FREE
Lounge Amenities
Club Kingston VIP Arrival Lounge Amenities
Personalized Arrival Meet & Greet
Fast Track
Comfortable Seating
Free Wi-Fi
Private Restrooms
Luggage Assistance
Food & Drink
Complimentary Dining
Newspapers & Magazines
Special Needs
Opening Hours
Club Kingston
Opening Hours
Opening Hours (Meet & Greet only)
  • Monday : 7am – 7pm
  • Tuesday : 7am – 7pm
  • Wednesday : 7am – 7pm
  • Thursday : 7am – 7pm
  • Friday : 7am – 7pm
  • Saturday : 7am – 7pm
  • Sunday : 7am – 7pm

 **Opening Hours are subject to change based on seasonal flight schedules. Please contact us for more info. ** 

Testimonials
ExcellentTripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.64.6549 reviews
4.6Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5.0.6
Excellent549 reviews
Posted on Tripadvisor Tripadvisor
Sarah N profile picture
Sarah N
3 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Definitely will use again when traveling to Jamaica It was great the agent Kemelechia, was very professional and calm.
Posted on Tripadvisor Tripadvisor
Kimberley M profile picture
Kimberley M
2 September 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Superb! I have mostly had a great experience with Club Kingston. The cost is reasonable for the benefits. The atmosphere is always lovely, the service is great, and the staff is cordial. I like that you have seating options, a bar and good food. I always make sure to use the lounge when I am travelling.
Posted on Tripadvisor Tripadvisor
Annmarie H profile picture
Annmarie H
26 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Excellent Experience is the same year after year. I wouldn’t arrive in Jamaica no other way.
Posted on Tripadvisor Tripadvisor
sherry g profile picture
sherry g
11 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Place to unwind. The lounge was the idea setting to relax after a long day of packing and traveling. Great choice of food, with staff who were willing to go the extra mile to make you comfortable. Great experience!!
Posted on Tripadvisor Tripadvisor
ellemich2016 profile picture
ellemich2016
8 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
It makes all the difference First lounge experience and it met expectation. Comfortable seats and a good selection of food and drink. Service was great - shout out to Lloyd. This will be part of my travel experience moving forward.
Posted on Tripadvisor Tripadvisor
Jay H profile picture
Jay H
3 July 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great experience every time I look forward to the lounge just as much as the trip. There’s no way I’d make a trip without it. Great food, attentive and personable staff.
Posted on Tripadvisor Tripadvisor
Julian H profile picture
Julian H
30 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Can't turn back Awesome I have no regrets choosing club Kingston VIP lounge.
Posted on Tripadvisor Tripadvisor
Shyoni C profile picture
Shyoni C
26 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Perfect for a Four Hour Wait This got booked by my Aunt, who was curious about this experience and wanted to use it during her next trip to Jamaica. I loved the space, seating, privacy, and a view of the football matches on every screen. I had to wait a few hours at the airport for my next flight, so access to wifi and the comforts of the service was a MASSIVE welcome. Staff was kind when I arrived, and I immediately recommended this to my sister, her husband, and mother, who are yet to depart from the island. I especially loved the Jamaican dishes, though I wasn't a big fan of the pastries - that might just be a bias after having a few rounds of Tastee patties during the trip!
Posted on Tripadvisor Tripadvisor
Nash W profile picture
Nash W
8 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Exceptional VIP service from Arrival to Departure I recently treated myself to the VIP Club Kingston Lounge, VIP arrival and departure Service at Kingston Airport, and I can honestly say It was one of the best travel experiences I’ve had. From the moment I landed in Jamaica, I felt welcomed and taken care of. A wonderful staff member named ChakaKhan was waiting for me with a sign displaying my name. She greeted me with such warmth and kindness and personally escorted me through the airport, guiding me through customs and making the entire arrival process seamless and stress-free. My departure experience was just as impressive. I was escorted to the lounge, where I was greeted by a team of friendly, professional, and attentive staff members. Everyone was pleasant, engaging, and consistently checking in to make sure I had everything I needed. Although the food was beautifully displayed and available for self-service, the staff still went above and beyond ensure guests felt welcomed and cared for. And I have to mention the rum punch! It was absolutely delicious, without a doubt one of the best rum punches I’ve ever tasted. If you ever visit the lounge, make sure you try it. The VIP club lounge provided exactly what I needed, excellent service, warm hospitality, a clean and comfortable space, tasty food and great drinks, and I could not forget fast running Wi-Fi! Thank you to ChakaKhan and the entire VIP club Kingston lounge staff for making my arrival and departure is so enjoyable. I love feeling relaxed, appreciated, and already looking forward to my next visit. Until next time, I will definitely be doing this again.
Posted on Tripadvisor Tripadvisor
buzzlightyear2016 profile picture
buzzlightyear2016
6 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Great Lounge This is the first time in 11 years since I was last in this lounge. I believe the lounge had a refurb in 2025. The lounge is comfortable and the food offering has a wide selection and all the food is clearly labeled with allergens. There was a couple of vegetarian and vegan options. The bar is complimentary and has a good range of beers, wines and spirits.
Posted on Tripadvisor Tripadvisor
Steve profile picture
Steve
5 June 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
A very helpful service A very helpful service, you can get yourself through arrivals of course, but it's very reassuring having someone there who knows where everything is and what to do if anything goes wrong. This time everything was fine, and the lady who met me had a great attitude.
Posted on Tripadvisor Tripadvisor
Trip34297531546 profile picture
Trip34297531546
23 April 2026
Tripadvisor star 1Tripadvisor star 2Tripadvisor star 3Tripadvisor star 4Tripadvisor star 5
Excelent attention. Fantastic. Excelent attention, it was a fantastic experience. They did very easy everything in the airport and helped to us to rest a little after a long trip by plane. Fantastic.
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
GoodGoogle star 1Google star 2Google star 3Google star 4Google star 5.0.44.4720 reviews
4.4Google star 1Google star 2Google star 3Google star 4Google star 5.0.4
Good720 reviews
Posted on Google Google
Kimberley D. Morgan profile picture
Kimberley D. Morgan
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Just amazing service at an affordable price. Good food and a clean, safe secure lounge to await your flight. I recommend it every time you fly.
Posted on Google Google
Eduardo Sosa Rosas profile picture
Eduardo Sosa Rosas
10 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
De los mejores salones VIP que he estado, servicio excepcional, la comida de calidad, bien ordenada y el lugar nuevo y muy limpio en general. Ambiente callado y tranquilo, con varias pantallas y áreas para lo que necesites.
Posted on Google Google
Marcos Ferreira profile picture
Marcos Ferreira
1 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Sala fantástica! Não é grande, mas comida de boa qualidade, bebidas muito boas e um atendimento absolutamente impecável. A sala Copa Club no Panamá deveria fazer um estágio aqui :)
Posted on Google Google
Marian profile picture
Marian
28 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
This is a game changer! Someone had recommended this service to us for our arrival and departure, and I'm so glad we purchased it! Tamara (Lewis) greeted us off the plane and walked us through everything. She was so kind! The process was smooth and you get to by pass the line. We were served by Nickeshia in the arrival lounge, and she was also lovely and kind. When we came back to leave, the process was also easy. They have signs in the airport telling you where to enter. The airport departure lounge was huge. It has comfortable seating, clean bathrooms, outlets to charge your electronics. The entire lounge was clean and the food was great! Melissa was our hostess, and she was kind. I can say all the employees were friendly, had positive energy and made the experience even more better. I would definitely purchase this again. Also, let me praise the customer service team. I had to change the flight time a lot because of unexpected issues, and they were so accommodating!
Posted on Google Google
Stephania Heath profile picture
Stephania Heath
26 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The pool was ginormous it's so huge and the house is amazing I love it
Posted on Google Google
Jonny Jones profile picture
Jonny Jones
4 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
One of the best airport lounges I've used, and I've been to many: fabulous, freshly prepared, delicious food with ingredients listed; super-friendly, attentive and helpful staff; spacious, quiet (6pm on a Monday evening) and comfortable. Very, very good.
Posted on Google Google
Shanice profile picture
Shanice
3 April 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The experience was great per usual but the Mac and cheese this time around was delightful! Big up the chef Onesia !
Posted on Google Google
Sher-Ann McD profile picture
Sher-Ann McD
2 March 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Lovely suite to unwind pre flight
Posted on Google Google
Audrey Hastings profile picture
Audrey Hastings
12 February 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Quiet and relaxing, plus the food choice is great.
Posted on Google Google
Tyrone Fowler profile picture
Tyrone Fowler
3 February 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
The is the place you can take your family
Posted on Google Google
Jay Jackson profile picture
Jay Jackson
22 January 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Good
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Just Sherman profile picture
Just Sherman
2 January 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Used this lounge twice so far using my priority pass, this place offers good food & snacks , it is clean, quiet, comfortable, staff members are courteous & professional and offerings are decent to good. Even at the listed price, this lounge is well worth it if you are going to be in Norman Manley airport over 1 hr. The vegetarian stew was definitely 11/10 & they offer a variety of Cocktail Jamaica patties among other local snacks and cuisine. All the food I had was fresh & taste good. Would definitely recommend this lounge as great value for money but also if you need a quiet, clean space before or after flight.
FAQs
What is involved in the Arrival Service?

Upon your arrival in Jamaica, the VIP service experience is personalized and expedited to maximize your time in paradise.  

You are escorted through the Immigration and Customs processes, right through to our arrivals lounge to await your transportation, getting your vacation off to a great start.  

On your departure, we afford our guests the opportunity to browse and shop at their leisure in the airport’s main departure terminal before making their way to our lounge.  

A VIP Representative is located at airport Information desks at various points throughout the departure terminal in the event you have queries or need assistance. Please be guided by the various signs with the airport directing you to the exclusive VIP Departure Lounge.

What is the cost of the Arrival Service?

CLUB KINGSTON  

VIP Meet & Greet Arrival Service  

$40 per adult, $20 per child (2 – 12 years old), Free for infant (under 2)  

Bundle Service  

$75 per adult, $43 per child (2 – 12 years old), Free for infant (under 2) 

How far in advance should I book my arrival service?

We encourage guests to book as soon as they have flight confirmation. To secure your service, it is recommended you book early.  

We require a minimum of 48 hours prior to travel for the arrival and bundled services, and at least 24 hours prior to travel for departure only service. 

What is your cancellation policy for the arrival service? 
  • You can cancel your booking anytime by contacting Customer Support at 1-876-619-1565 or emailing customersupport@vipattractions.com.  
  • If you require amendments to your reservation, such as updating travel dates or flight details please utilize the update your flight tab on our website. Kindly advise us if you are unable to retain your booking as soon as possible to avoid any charges. Cancellations made at least 48 hours before travel may be refunded, less applicable administrative fees. Credit notes will only be issued for confirmed cancellations. 
  • Cancellation policies vary as follows: 
  • Individual/Online Bookings: Refunds are applicable for confirmed cancellations up to 48 hours before travel. (less applicable administrative fees) 
  • Distributor/Partner: Refunds are applicable for confirmed cancellations up to 48 hours before travel, with commissions becoming invalid for refunded bookings. (less applicable administrative fees) 
  • Groups: Refunds are applicable for confirmed cancellations up to 48 hours before the initial passenger’s scheduled departure. (less applicable administrative fees) 
  • Force Majeure events, such as natural disasters or acts of terrorism, may exempt cancellations from penalties. 

For additional information on our cancellation policy visit https://www.vipattractions.com/page/cancellation-policy 

Where do the VIP Attraction Agents meet you on arrival?

CLUB KINGSTON: Guests are met at the end of the Jet Bridge after disembarking the aircraft, an agent will be waiting with a personalized sign.

If my host resort has an arrival lounge, why should I purchase the Club Mobay Arrival Service?

The arrivals lounge is only one component of our Meet and Greet service which allows our guests to ‘exhale’ after a long flight.   

Our personalized Meet and Greet service commences when the passenger disembarks the plane where they will be met by a dedicated professional, assisted with airport forms, receive Fast Track Lane access through Immigration and Customs in addition to being assisted with luggage retrieval.  

This expedited service allows each passenger to maximize their time spent in paradise. While waiting for their transfer, guests can utilize our arrival lounge where they can RELAX in comfort and enjoy true Jamaican hospitality; CONNECT with complimentary Wi-Fi or DISCOVER the wonders of Jamaica through our culturally inspired snacks, music, local periodicals and art exhibits at Club Mobay.

What is the difference between the Arrival Lounge and the Departure Lounge?

Our arrival lounge is designed to quickly refresh our VIPs after their flight and get them in the frame of mind for a great island experience. The intimate size of the lounge allows us to quickly identify our VIP passengers once their transportation arrives, thereby getting them out of the airport and off to the start of their vacation expeditiously. We have a selection of light snacks, water, juices, sodas, local beer as well as our signature cocktail. Our Departure lounge is significantly more expansive both in size as well as in a wider assortment of food and a full-service bar.