Management Team

Natalie Dyer

Natalie Dyer

Chief Financial Officer

Natalie our Chief Financial Officer who started with us in December 2013 came to VIP Attractions with a wealth of experience in Finance.   Natalie was recently the Financial Controller for Jamaica Beverages – Subsidiaries for the CARICOM region.

Natalie is known to be a highly motivated individual who is result oriented

Claudine Smith

Claudine Smith

Director of Operations

Claudine, is the first employee of VIP Attractions, and oversees the overall operation to ensure that all guests receive the VIP experience.  She is the right hand of Executive Chairman - David Hall who fondly jokes that she is the third woman in his life next to his wife and daughter.

Claudine has a number years in the senior management capacity with emphasis in the retail industry.  While her initial training was in the area of MIS - management information systems - Claudine branched into, and found her niche in the hospitality industry when approached by David to join his team.  

Claudine is known for her tough style, cost control and attention to detail and was recently promoted to the position of Director of Operations where she will continue to work closely with the operational team in achieving their goals.  

Recently married, she is now Claudine Heaveyand has one son.  She is passionate about her work and family and loves to travel.

Shelly-Ann Fung

Shelly-Ann Fung

Director of International Sales

Jamaican. Shelly-Ann Fung is the newly appointed Director of International Sales at VIP Attractions. Rooted and bred in Hospitality for over 16 Years, this devoted mother’s every essence beacons the very phrase “The Total Package”.

Her enthusiasm and fierce commitment to exceptional customer service, leadership, and her vast knowledge, innate sense of style and creative flair catapulted her career from an entertainment coordinator (at age 16) to pursue a managerial journey.

Shelly's natural aptitude for transforming the ordinary into the extraordinary, her ability for getting the job done and her meticulous eye for detail has afforded her many prestigious awards to include the "Gordon Butch Stewart Scholarship" to Hocking College in Nelsonville Ohio where she received her Associate Degree in Hotel Restaurant Management during her tenure with Sandals Resorts.

She has a proven track record for consistently raising the bar and upward mobility; at Sandals Resorts she has held the capacity of Trainee Manager, Entertainment Manager and then Sales Manager. Her growth continued at the Ritz Carlton Rose Hall for two years firstly as Assistant Director of Activities and was shortly thereafter promoted to the Director of Guest Experiences. She later assumed the role of Group Manager, Weddings at the corporate offices of Sandals Resorts International and now has joined the VIP Attractions family in November 2013.

Professional, passionate, charismatic, accomplished, results oriented and approachable are words that perfectly describe Shelly’s work ethic. With total dedication to this very challenging and rewarding career, Shelly sees the importance to provide a uniquely eclectic experience for her clients through the efforts of her team whilst setting the foundation of standards, quality assurance and value for money.

Gail Henry

Gail Henry

Head of Client Relations

Gail was born in the parish of Kingston, of parents Mr. and Mrs. Stewart Smith.  She grew up with her parents and 4 siblings. Her schooling includes Holy Childhood High, and later graduated from Northern Caribbean University with a Bachelor of Science Degree in Management Studies (Magna Cum Laude).

Gail’s first job was with National Commercial Bank, where she worked for 6 years, her last post being that of Junior Supervisor when she resigned in 1996 to join the family printing business.

There she worked in the capacity of Administrative Manager for approximately 10 years before moving on to Source Technology where she spent 2 years as Office Manager.

She joined the VIP Attractions team in 2011 where she currently holds the post of Head of Reservations.

Gail has one son and her main hobby is reading.

Charmaine Franklin

Charmaine Franklin

General Manager Club Kingston

Charmaine joined VIP Attractions on May 27, 2011 as the General Manager of the lounge Club Kingston located at the Norman Manley International Airport, Kingston.

Before joining VIP Attractions, Charmaine had an extensive career in the airline industry with a number of senior management positions.  She spent 22 years at American Airlines and 14 years with Air Jamaica. On demitting office from the Caribbean Airlines Transition team when Air Jamaica was taken over she was the Regional Manager for several station including Kingston.

An avid music lover, who enjoys especially socaand carnival activities.

She is married and has two children.

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